Privacy Policy

Serving clients across Connecticut and throughout MA, RI, FL, and IL

We recognize that you may be concerned about our use and disclosure of your personal information. Your privacy is very important to us, and the following will inform you of the information that we, Maisano Bros. Inc., may collect from you, and how it is used. By using our website, maisanobros.com, you are accepting the practices described in this policy.

Introduction

We recognize that you may be concerned about our use and disclosure of your personal information. Your privacy is very important to us, and the following will inform you of the information that we, Maisano Bros. Inc., may collect from you, and how it is used. By using our website, maisanobros.com, you are accepting the practices described in this policy.

Information Collection

We may collect non-personal information, such as a domain name and IP address. The domain name and IP address reveal nothing personal about you other than the IP address from which you have accessed our Site. We may also collect information about the type of Internet browser you are using, operating system, what brought you to our Website, as well as which of our Web pages you have accessed.

Additionally, if you communicate with us regarding our Website or our services (e.g., requesting a quote, uploading project photos, or scheduling work), we will collect any information that you provide to us in such communication. We may contact you via email in the future to tell you about promotions, seasonal service updates, new products or services, or changes to this Privacy Policy.

Telephone & Text Message (SMS) Usage

By providing your phone number and inquiring about our services, you agree to be contacted by phone and/or text message from Maisano Bros. Inc. This consent may apply even if your number is listed on a Do Not Call registry to the extent permitted by law. Message and data rates may apply. Frequency varies. Phone numbers collected for SMS consent will not be shared with third parties or affiliates for marketing purposes.

Terms of Service for SMS Messages

Consent for SMS communication means information collected for messaging (such as your phone number) will not be shared with third parties for marketing. If you have consented, you may receive messages related to paving and site services (e.g., quotes, scheduling, site prep, weather delays, or project updates). Message and data rates may apply. You can opt out at any time by texting “STOP.” For help, text “HELP” or visit https://maisanobros.com/privacy-policy/.

SMS Terms & Conditions

SMS Consent Communication

Information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications

  • Appointment/estimate reminders
  • Schedule changes or weather-related delays
  • Project status updates (milling, paving, sealcoating, striping)
  • Follow-up messages regarding your quote or service

Example: “Hello, this is a friendly reminder of your scheduled estimate with Maisano Bros. Inc. at [service address] tomorrow at 9:00 AM. Reply STOP to opt out of SMS messaging at any time.”

Message Frequency

Message frequency may vary depending on the type of communication. For example, you may receive up to 10 SMS messages per week related to your appointments, scheduling, or project status.

Example: “Message frequency may vary. You may receive up to 10 SMS messages per week regarding your appointments or account status.”

Potential Fees for SMS Messaging

Standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary for domestic vs. international messaging.

Opt-In Method

  • Verbally, during a conversation
  • By submitting an online form
  • By checking a consent box on a digital or paper form

Opt-Out Method

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

Help

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://maisanobros.com/privacy-policy/.

Standard Messaging Disclosures

  • Message and data rates may apply.
  • You can opt out at any time by texting “STOP.”
  • For assistance, text “HELP” or visit our Privacy Policy and Terms & Conditions pages at https://maisanobros.com/privacy-policy/.
  • Message frequency may vary.

Information Use

We use the collected information primarily for internal purposes, such as providing, maintaining, evaluating, and improving our services and Website; fulfilling information requests and estimates; scheduling and coordinating site work; and providing customer support.

Security

We follow industry standards to protect information both during transmission and after receipt. Sensitive information (like payment data processed via third-party providers) is encrypted and transmitted securely. Offline, only employees with specific job-related needs can access personally identifiable information. Servers and physical records are kept in secure environments.

Cookies

We use cookies to improve access and recognize returning visitors. For instance, a cookie can remember form information to save time on future visits. Cookies may also help us understand user interests and navigation patterns. Use of cookies is not linked to personally identifiable information.

Sharing

We do not sell or share your personal data for mass marketing. We may disclose information when required by law; to protect our rights, safety, or property; to enforce Website policies; or to investigate or prevent misuse of the Website. Information you disclose online (e.g., via email or public forums) can be collected by others, so please be cautious.

Links

Our Website may contain links to other sites. We are not responsible for their content or privacy practices. Please review the privacy policies of any websites you visit.

Surveys & Contests

We may occasionally run surveys or contests. Participation is voluntary. We may collect contact information (e.g., name, address) and demographic info (e.g., zip code, age). Information is used to notify winners, administer the promotion, or improve the site experience.

Consent & Contact

By using this Website, you consent to the collection and use of information as outlined. Any updates to this Privacy Policy will be posted on this page. Please review regularly to stay informed.

Maisano Bros. Inc. – Privacy Officer
Phone: (203) 239-5405
Email: [email protected]
Mailing Address: 1059 Middletown Ave, Northford, CT 06472

Last updated: September 6, 2025